- Customer Service
Shipping & Delivery
We offer free shipping in the Contiguous United States on orders over $49. Customers that choose this free shipping option should be aware that their order will be sent as Media Mail via the United States Postal Service. Orders under $49 are eligible for a flat-rate shipping cost of $3.99. These will also be sent as Media Mail via the United States Postal Service.
We ship within the United States and to Puerto Rico. For information about shipping outside the US, please call 201-348-3899 or send an email to email@example.com.
Shipping estimates and the option to choose transit times are available at checkout. Shipping rates are based on weight, the criteria of the carriers we use. For all items, weight is rounded to the nearest pound.
You may view up-to-date shipping rates for our carriers at their websites.
We provide the following shipping options through USPS: Media Mail, Priority Mail, and Express Mail. We also provide a variety of shipping methods through FedEx.
Privacy & Security
We seek to maintain the highest level of service in our book ministry, including the way we handle your personal information. As a church ministry, the Golden Rule is at the very heart of our underlying operating principles.
Our site's registration form requires users to give us contact information and, optionally, financial information (like their account or credit card numbers). The customer's contact information is used to contact the visitor when necessary. Financial information that is collected is used to bill the user for products and services. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and, if required, financial information. Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our shopping cart uses industry-standard SSL encryption techniques to ensure the protection of your personal and financial information.
Returns & Replacements
- Email firstname.lastname@example.org for refunds and returns
If you ever receive a product from us that is damaged or defective, please send us an email at email@example.com. We will send you a reply with the instructions on how to make a return. We ask that no items be returned without first contacting us. No refunds will be given for items unless damaged or defective in shipping. Please contact us at firstname.lastname@example.org with any concerns regarding refunds. For information about cancelling an order, please contact us.
When placing an online order, you will be given the option to checkout as a guest or to register as a customer. We encourage you to register as it makes it much easier and faster for you to make future online purchases on our website. Please call us or send an email if you are having trouble with an order so we may assist you. Ordering online is the quickest and easiest way to place an order, however you may also place an order via phone or email. Please contact us if the title(s) you are interested are listed as out of stock or if the shopping cart does not allow you to purchase the quantities you want; and we will check what quantity we currently have in stock.
Payment, Pricing & Promotions
We accept credit cards and also provide the option to checkout using your PayPal account.
Send us an email to email@example.com if you are having trouble viewing your orders.
Updating Account Information
Send us an email to firstname.lastname@example.org for assistance with updating your account information.